As a Paw By Paw Plan member, you are entitled to an unlimited number of consultations with our clinical team. The complimentary unlimited consultations cover both healthy and unwell pets and can be conducted by a vet, including postoperative examinations. Additional investigations and procedures, prescriptions, or treatments beyond these consultations are charged at standard prices. Specialist, referral, or out-of-hours consultations are not included.
Consultation Fair Usage Policy: Please note, our clinical team’s time is finite, and subject to availability. We expect you to act in good faith and our clinic reserves the right to move or cancel your consultations or even to prevent you from booking future consultations if any of the following happen: (a) You book or attempt to book repeat consultations for the same condition for your pet. (b) You act in a manner that is rude, harassing, abusive, discriminatory, or insulting to our practice staff. (c) Any of the vets in our practice, in the reasonable exercise of their clinical judgment, concludes that you are not acting in good faith or that your booking is frivolous. We reserve the right to cancel your subscription without notice.
